Julie Julsen FAQs

All articles that you would like to order must first be placed in your shopping bag. For this purpose, you will find next to each article an „add to your shopping bag” button, which will place the item in your shopping bag.

After adding all your desired articles to your shopping bag, you can easily start the payment process by clicking on the „proceed to checkout” button.

You now have the possibility to log in with your account or register as a guest. As soon as the payment process has been completed, an order confirmation will be sent you by e-mail.

Yes, you can use all the functions of our online shop on your mobile devices.

You have successfully placed an order when you received a confirmation e-mail. This confirmation will be automatically sent to the e-mail address you provided after the order value has been debited from your account.

If you have not received an order confirmation, please check whether the confirmation has been marked as spam and whether the purchase value has already been debited form your bank account.

If this is not the case, we ask you to repeat your order, otherwise please contact out customer service.

Contact form

Please let us know as soon as possible via the contact form, e-mail or telephone at (+) 0043 463 41 000 4 if you have noticed an error in your order or if you would like to cancel it, so that our team can consider the change before sending your package.

If the order has already been completed and shipped, you can return the product to us upon receipt. Here you can find our RETURN FORM or WITHDRAWAL FORM.

After the order process has been completed, you will receive an order confirmation by e-mail. This may take a few minutes.

Afterwards you will receive the shipping confirmation by e-mail containing a tracking number. With this number you can track your order on www.post.at on its shipping route.

Our hard-working employees always endeavour to process and dispatch all orders within one working day.

As a rule, every order is delivered within 1-3 working days within Austria. Delivery within the EU takes about 3-5 days. Outside the EU as well as to Switzerland the shipping takes approx. 5-10 days.

Currently our offer only includes standard shipping.

Currently offers can only be placed in our online store.

All Julie Julsen products are shipped in the elegant Julie Julsen original packaging.

Products from the Dancing Stone collection are shipped in a special packaging with integrated LED lighting.

Please check your e-mail inbox and SPAM folder to see if an order confirmation for your placed order has been received. If this is the case, you should also have received a shipping confirmation. This shipping information includes a tracking number that enables tracking of your shipment on www.post.at.

If you have not received an order confirmation, please check whether the purchase amount was debited from your bank account, SOFORT Banking, PayPal account or credit card. If no amount has been debited, please try to place your order again.

Otherwise please contact our customer service:
Contact form

Please note, that unfortunately we cannot offer tracking for Switzerland and non-EU countries.

Please let us know as soon as possible via our contact form or by phone at (+)0043 463 41 000 4 if you have noticed an error in the address so that our team can consider the change before sending your package.

The products of Julie Julsen are delivered worldwide.

If the delivery address is within the EU, we will pay the shipping costs of € 6,90 from an order value of € 49 or more.

If the delivery address is in a non-EU country, you will have to pay € 15,00 for the delivery.

Yes. To find the nearest shop, use our Store Locator. There you will find a list of all the shops in your area that carry our brand.

Storelocator

All products you order through our online store are shipped on behalf of the brand owner TIME MODE GmbH from our central warehouse in Klagenfurt, Austria.

Yes, during the payment process you have the possibility to enter your own billing or delivery address.

All shipments sent by Time Mode GmbH are insured against theft and accidental damage. This insurance cover expires as soon as you receive your parcel.

The watches by Julie Julsen have a case diameter of 36mm, 38mm and 40mm. You can find the exact details about the diameter in the product details.

High quality stainless steel and finest elegant calf leather are used for our straps.

Since leather is an organic material, all watch straps vary in grain and texture. The colour changes that may occur with regular use and over time are a completely natural process with high quality leather.

The watches are 3 ATM water resistant.
This means that the watches are suitable for daily use. However, the watches are not suitable for showering, swimming or water-related work. Damaged caused by water in the watch is not covered by the warranty.

When the crown is pulled out, the time can be set by turning the crown.

Once the adjustments have been completed, the crown must be pushed back to its original position.

All Julie Julsen watches are equipped with a VJ21C quartz movement.

For our watches we use standard button cell batteries, which can also be purchased in any jeweller’s or watch shop.

On average, the battery keeps the watch running for about 1½ to 2 years. The battery can then be changed at any jeweller’s or watch shop.

Here we have to distinguish whether it concerns a leather bracelet or a stainless steel bracelet.

Leather bracelet: Leather dries when it comes into contact with water and can be damaged. We therefore recommend that you do not wash your leather strap. However, some watch shops offer cleaning products specially developed for leather.

Stainless steel bracelet: Our stainless-steel bracelets can be cleaned with the help of water and a fine cloth without any concerns.

  1. How can I change the size of my watch strap.
  2. Slide the flap to the correct position to adjust the watch to the size of your wrist.
  3. Push the flap back down to secure the size.

PLEASE NOTE: Due to the coating of the mesh wristband, the closure may be somewhat stiff at the beginning and therefore may seem difficult to open and close.


Watch this video for a step by step instruction.

  1. Turn your watch upside down so the clock-face points downwards.
  2. Gently press down the small pin right next to the strap attachment, to release the strap from the watchcase.
  3. Now take the desired watch strap and carefully insert the strap back into the strap attachment - right next to the watchcase.

Watch this video for a step by step instruction.

The Julie Julsen watches have a stainless metal case and a stainless steel bottom cover.

All Julie Julsen jewellery pieces are made of the finest 925 sterling silver.

You should always treat your Julie Julsen jewellery with the utmost care. It’s normal for sterling silver to tarnish over time. However, this tarnishing is accelerated by getting in contact with perfume, salty air, sulphur, skin cream, hair spray, chlorine and the pH values of the skin, amongst others. How strongly the jewellery tarnishes (oxidises) depends on the skin type and on the personal care routine of the wearer. Hence, tarnishing is no manufacturing defect. We recommend that you take of your jewellery for a bath or shower, before going to bed and during sports activities.

The jewellery should be stored away from direct sunlight and heat in a lined protective case or in a tarnish-resistant bag. The jewellery can also be stored in a zipper bag made of mylar or polyethylene. Don’t use polyvinyl plastic bags – such as garbage bags – as they contain sulphur compounds that accelerate the tarnishing of sterling silver. Don’t keep the jewellery in the bathroom.

Please note: Our Julie Julsen gift boxes are not suitable for long-term storage as they are not airtight.

All rings of the Feelings & Amore collections are one-size models and can therefore be individually adapted to your size.

All Julie Julsen articles are produced nickel-free according to the strictest European standard and even our electroplating operation (for gold plating) is certified according to the ISO standard and operates according to these guidelines. That means that you can wear Julie Julsen products even with a nickel allergy.

You can choose between the following payment methods during the order process:

  • Credit card
  • SOFORT Banking
  • PayPal

You will then be forwarded to our payment service provider Wirecard CEE, which will process your confidential payment information.

Once the order process has been completed and the payment was successful, you will receive an order confirmation, which will be sent to you by e-mail. Upon receipt of this e-mail, it is confirmed that your payment was successful.

All prices are indicated in EURO.

All your transaction and payment data are encrypted with the highest level of security by our payment and service provider Wirecard CEE and is processed in accordance with strict standards.

Our online store holds an SSL certificate, which confirms the security of this site.

This means that all information you send to our web shop is encrypted and remains private.

Julie Julsen has no access to the payment information as all transactions are processed by our payment service provider Wirecard CEE.

If you would like to return your product(s), please fill out this return form and contact our customer service.

Contact form
Withdrawal form

NOTE: You may return any product within 14 days of receipt without stating any reason.

The return address is:

Time Mode GmbH
z.H. Julie Julsen Online Shop
Suppanstraße 69
9020 Klagenfurt

If a package is returned, the purchase price will be refunded within two weeks after receipt of the goods.

Approx. 14 days after receipt of the returned goods, the order value will be credited to your account. This will also be considered as confirmation.

Use our store locator to find out where the nearest Julie Julsen retailer is.

Storelocator

Please e-mail us at hello@juliejulsen.com with the following information:

  • Name
  • E-mail-address
  • Social-media-page(s)

Do you have any questions? We are happy to help you! Please contact our customer service at hello@juliejulsen.com, via our contact form or call us at +43 463 410004.

Opening hours of the customer service: Monday to Friday 08:00-16:30Uhr (with the exception of public holidays in Austria)

Please send an official request via our contact form or by e-mail to hello@juliejulsen.com

Please provide us with following information in your request:

  • Company name, full address and country
  • First name and surname of contact person
  • Telephone number
  • E-mail address

Be sure to include any information that you think is relevant, such as other brands that are carried, etc.

This request will be automatically forwarded to our sales department, where the for your country responsible sales representatives will review the request and contact you directly as soon as possible.

Please contact us immediately after your order. Use the contact form for this purpose.

If we are informed early enough, we are happy to consider your request.

Unfortunately, we do not offer greeting cards at the moment.

Please contact our customer service using the contact form.

If you want to change your account details, please open your account under „my account“ (located in the upper right corner) and navigate through the menu items in the left side.

Yes, the data you provided will not be passed on to third parties. All data you provide us with is subject to the relevant data protection regulations.

Any information you provide us with about yourself or your product interests will solely be used to provide you with good service and to make your shopping experience more convenient.

The Julie Julsen online shop uses cookies to adapt its offer to customer requirements. Cookies are very short text blocks that are transferred from our online shop to your computer so that your browser is recognised, and individual services can be offered to you. You can deactivate cookies in your browser without affecting the purchase options in the online shop.

Certified security for your online purchases



We have had ourselves certified by the renowned provider „Trusted Shops“, so that you feel completely safe and in good hands when you purchase online at www.juliejulsen.com . In order to be able to present the Trusted Shop seal of approval in the online shop, we had to undergo an intensive examination. In addition, Trusted Shops regularly monitors compliance with all necessary criteria.

Trusted Shops is described as the market leader for secure shopping in Europe by the renowned „Handelsblatt".